How do you ship orders?
Orders in Serbia are sent by AKS courier. We ship internationally via DHL to destinations worldwide, including the European Union and the US, subject to exceptions and restrictions for some destinations. Contact hello@wackysheep.com to confirm delivery to your address, the cost and estimated delivery time.

Can I pay the courier by card or in euros?
No. Payment to the courier is cash only, in Serbian dinars.

How much does delivery cost?
Delivery is charged according to the current AKS courier price list. The charge depends on parcel weight, not the delivery distance. The approximate average charge is 400 RSD and may vary with parcel weight.

How much does a hoodie weigh?
A hoodie weighs approximately 900 g on average.

Are your hoodies warm and waterproof, and can I ski in them?
Our hoodies are made from high-quality materials. Although warm, they are not waterproof, so we do not recommend skiing in them. Our ski jackets are designed to resist water, snow and wind.

Can I pay by card on the website?
No. Orders placed through the website are paid for by cash on delivery.

How long does delivery take?
The approximate delivery time within Serbia is 3 to 7 days, unless otherwise stated.

How do I know my order has been dispatched?
You receive an order or parcel number to track your shipment. You also receive a separate notification on the day your order is dispatched.

What if I miss the courier?
Use your parcel number to contact the courier and request another delivery attempt. If you missed a call or received a message from the courier, call that number to arrange delivery.

Can I change delivery details after dispatch?
Contact the courier with your parcel number and ask them to update the delivery details.

Can I exchange or return an item that does not suit me?
For an exchange or return, first contact hello@wackysheep.com and read our refund policy. For ordinary returns of undamaged, correctly supplied items, the customer pays return shipping. If an item is damaged or you received the wrong product, contact us for separate instructions.

Do you have physical stores and what are their opening hours?
For information about our stores, visit our contact page.

Can I reserve an item and collect it in a store?
Not currently. Our stores sell the stock available at that location at the time of your visit.

Can I exchange or return an item in a store?
Yes, with your fiscal receipt and within the applicable legal time limit. Exchanges depend on the stock available at that location.

Can I pay by card in a store?
Card payments are available at our Galerija Belgrade store. Card payments are not currently available at our YUBC store.

What materials are your hoodies and other products made from?
Our hoodies use high-quality polyester with digital prints, cotton, or a combination of these materials. Check the individual product description for its specifications before buying.

Do your hoodies shrink in the wash?
Polyester hoodies do not shrink when washed. Cotton hoodies can shrink by 2–3%, which is normal for the material; the difference is generally not noticeable.

Can the colour or print come off?
No. Our products use high-quality digital printing.

How should I care for your products?
Our products can be machine-washed at 30°C.

How do I choose the right size?
Product descriptions on our website include size guides and a size calculator to help you choose, except for one-size items such as beanies and scarves.

Do you have a phone number?
Call +381 61 7033 337 on weekdays between 09:00 and 17:00. You can also contact us by email or through our official Instagram and Facebook profiles.

How will I know when an out-of-stock item returns?
If an item is unavailable, you can sign up using the contact form on its product page to be notified when it returns. For further questions, contact hello@wackysheep.com.